Commitments

Isdefe

Isdefe has a Quality System that is tailored to the demands of the national and international markets. This system is the result of an in-depth analysis translated into plans, objectives, actions and monitoring, and is the company’s response to its commitment to provide quality and excellence to clients.

For 2017, the challenge is to continue to push for the technical modernisation of the Isdefe’s internal processes, with automated billing, with management systems and the implementation of a Comprehensive Risk Management System.


Isdefe certificates

AENORAENOR certification for the Quality Management System as per the UNE-EN ISO 9001 (ER-0929/1998) Standard for activities to provide consulting and technical assistance services to the Defence and Security, Aerospace, Transport, Public Administrations, Information and Communications Technologies (ICT) and Energy sectors.
 IQNET ISO 9001:2008IQNET ISO 9001:2008 certification
PECAL/AQAP 2110Ministry of Defence Certification of its Quality Management System, as per the PECAL/AQAP 2110 (DOC. No 0077/03/01/01) standard for consulting and engineering technical assistance services for the Ministry of Defence. Certified since 08/11/2002.


Client satisfaction

The degree of satisfaction attained in 2016 was 8.58 out of 10.

Isdefe, in keeping with the quality commitment it has with its clients, conducts an annual satisfaction survey of all its clients in order to determine both those aspects of its service that the clients consider most important and their degree of satisfaction with each aspect. This survey is conducted at the end of our contractual obligation and provides us with important information about the opinion that clients have of the services provided.

Entities and organisations to which we provide services